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Usage Tracking

Overview

Usage Tracking displays the current agent's Operational Indicators and provides Conversation History queries, helping administrators understand agent Usage Activity.

Usage Guide

View Operational Indicators

The Operational Indicators module uses data to clearly show core usage of the current agent, helping administrators understand its operational performance.

No.Description
1Use this button to switch whether Operational Indicator data is shown in detail.
2Switch the Time Range for viewing Operational Indicator data.
|100
3View the Question Count, Active Users, and Question People for the current Dashboard Agent.
  • Question Count: Reflects the agent's overall usage frequency and usage level.
  • Active Users: Reflects user stickiness and helps identify core user groups.
  • Question People: Shows the scale of users participating in questions and reflects the agent's user coverage.

View Conversation History

Each Q&A generated on the frontend is stored in the backend as Dialog History, making it easy for administrators to review user questions, Q&A status, and the execution process.

Filter

On Dialog History, use All Status, Start date, End date, and Search full message ID/dialog content to filter conversations. Use the filter icon beside User to filter by user.

View Dialog History Details

Click History Dialog in the Operation column to view the full content, execution process, and results of the Q&A.

Copy Message ID

Click the button to copy the Message ID. You can provide the copied Message ID to Guandata for troubleshooting.

Export Conversation History

Click Export All to export conversation history to a local file. The export includes questions, message IDs, statuses, times, users, and accounts. Administrators can use this information to analyze agent usage and trace issues by message ID.

Note

Conversation history generated in Guandata BI 8.1 and later can be exported.