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How to Change an Account Password

Background

  • System-generated initial passwords are often too simple and uniform, or random and hard to remember. Change the password after your first login.
  • For account security, change your password regularly.

Methods

1. Change the password while logged in

Entry point: click the user avatar in the upper-right corner, then go to Account Settings - Password - Change.

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Enter the old password, enter and confirm the new password, and then save the change.

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The password must meet these requirements: 8-32 characters, using at least two of the following character types: letters, numbers, and symbols.

2. Reset a forgotten password

  1. On the login page, click Forgot Password.

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  1. Enter the domain name, account, and image verification code, and then click Next. In a single-domain environment, you do not need to enter the domain name.

Multi-domain:

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Single-domain:

 

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  1. After the account information passes verification, the system sends a verification code to your email address. Enter the code within its validity period, which is one hour, and then click Next.

 

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  1. Set a new password.

 

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  1. Finish the reset and log in again with the new password.

Configure email service for password resets

  1. In Admin Settings - Enterprise Settings - Email Service, enable and configure the email service.

    

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If you have already configured it, skip this step. For details, see Email Service Configuration.

  1. In Admin Settings - System Management - Login Settings, select Email as the password reset method.

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  2. After this feature is enabled, users can click Forgot Password on the login page to reset their passwords.